PATIENT EXPERIENCE WEEK: When We All Come Together
Contributed by Ashlee Hartger, Marketing Manager
Remember the old song from childhood?
“When we all come together, together, together
When we all come together, the happier we’ll be
For your friends are my friends and my friends are your friends
When we all come together, the happier we’ll be”
This song has traveled with me from my days of sandboxes and nursery rhymes, and today as I scanned the news for COVID-19 updates, I stumbled across the headline of an article from Equality Now. “We will come out on the other side of this understanding more about ourselves, each other, and what we are capable of achieving together.” And just like clockwork my brain began reciting those age-old lines, “When we all come together, the happier we’ll be.”
Unfortunately coming together looks much different this year, but maintaining a spirit of togetherness is more necessary than ever. As we embark on Patient Experience Week, our world is changed. This week, a time dedicated to celebrating healthcare workers and their impact on patients and communities, has been shrouded in fear and uncertainty. Hospitals across the nation are beyond maximum capacity, while healthcare workers clothed in all varieties of masks and hazmat suits are risking their lives in the midst of COVID-19.
Still, in all the chaos there is compassion and hope. Pieces of humanity that shine through the darkness like streaming beacons of light to remind us to hold on for a better tomorrow. Watching as communities come together to offer our healthcare workers comfort and support in whatever way they’re able is the lesson our childhood songs hoped to impart. These are the stories that deserve attention. Stories of men and women tirelessly sewing masks to donate to hospitals. Stories of families offering their campers to hospital workers who need a place to quarantine for the safety of their families. Stories of healthcare providers and other staff in hospitals taping pictures of their faces to protective gear to personalize their interactions with patients. All around us, healthcare workers and non-healthcare workers alike are going above and beyond to soften the experiences and care of those battling COVID-19. These small but great acts are a testament to everything Patient Experience Week represents. In the darkest moments, these connections are what tie us together.
This week, as we celebrate our heroes who are risking everything for patients, we also celebrate those offering resources to help ensure everyone in the healthcare environment is masked, fed, housed, and more. Because, when we all come together (while staying apart), the happier, healthier, and better we’ll be.
And to all who work in a healthcare setting, know that your communities stand by you. Words cannot express our gratitude for all you’ve done and are continuing to do in the fight against COVID-19. This Patient Experience Week, more than ever before, you are heroes not just to your patients, but to the world. As for us, we will continue to do all we can to offer comfort and support to our heroes fighting on the front lines of this disease. Together, let’s stay home, stay safe, and stay united.
JB Ashtin is a medical communications company focused on translating science into actionable clinical practice. Our mission is to provide education that creates a more informed dialogue between HCPs and the patients they care for. We do this through creating learning experiences that make complex scientific information digestible and meaningful to the advancement of patient care.